Refund Policy

The purpose and scope to this agreement is that Client and Credit Communications Group, LLC have entered into a Client Service Agreement. Credit Communications Group, LLC, as requested by client, will be acting as a Credit Counselor and Client authorized Credit Communications Group, LLC to fully assist in the process of removing obsolete, incorrect, misleading, inaccurate, unknown and unverifiable information from their credit reports that is not in compliance with the Federal Fair Credit Reporting Act. Credit Communications Group, LLC services are to include, but not limited to, education of client in reading credit reports, counseling client and informing client of his/her rights under the Fair Credit Reporting Act and the Equal Credit Opportunity Act. Credit Communications Group, LLC acts as Client's personal assistant for the process of Credit Score Improvement and is paid by Client for such services that assist client with the restoration of his/her creditworthiness. Credit Communications Group, LLC only guarantees improvement of credit profile.  Credit Communications Group, LLC will provide the best possible help and will use every means available to help the Client repair and restore a good credit report in and effort to establish creditworthiness. Credit Communications Group, LLC will assist Client in obtaining current copies of credit reports for $35 for an individual and $70 for a couple.  If Client chooses to order their own reports, Client agrees to be responsible for all cost required to obtain consumers credit reports.  Credit Communications Group, LLC must receive the reports within 30 days of sign up date Total Restore Individual.  This includes the above service in addition to a letter sent to each collection account disputing the validity of the debt.  We will dispute 6 times every 60 days for a year.  Total Restore Couple.  This includes the above service in addition to a letter sent to each collection account disputing the validity of the debt with client and client's spouse.  We will dispute 6 times every 60 days for a year.   WE DO NOT CHARGE IF YOU NEED TO TALK TO US. Our fees are flat rate not hidden. Client understands that the fees to obtain credit reports are regulated by the Credit Reporting Bureaus and Client is allowed by law to receive one credit report per bureau per year when denied credit by information obtained by said bureau. Client’s first installment is a service fee and is due when client initially begins service with Credit Communications Group, LLC.  Credit Communications Group, LLC will not be held responsible for any articles that become lost or delayed in the mail. Client must notify Credit Communications Group, LLC in the event Client does not receive one or more reports. Credit Communications Group, LLC will re-order any reports that are missing within a normal period of time. 
Client authorizes, Credit Communications Group, LLC, its employees, and servants to prepare all necessary correspondence utilized in the processing of disputes and agrees to submit to Credit Communications Group, LLC any additional information required to support legally the dispute process. Client understands that all disputes must be true and accurate and that Credit Communications Group, LLC will not produce any information that is not accurate to the best of Clients knowledge. Credit Communications Group, LLC will request verification of all information being reported negatively by the credit reporting bureaus and will use every legal means of removing negative data from Clients reports so that Client can restore a more positive credit history. Credit Communications Group, LLC does not change or advise Client to change Clients identification, social security number or any other personal data in an effort to gain credit under a different identity.

By signing client agrees to the full terms of this agreement and no other promises have been made. Client also understands that there are other options client could take to improve clients credit and has chosen to let Credit Communications Group, LLC assist them with the above named service. Client understands they are not under contract with Credit Communications Group, LLC and can stop assistance at any time with written notification but will owe the last billing for work previously performed.


1.    Cancellation Policy: Services are provided on a month-to- month basis and clients may cancel their service at any time at least (10) ten days in advance of any upcoming recurring payment. When cancelled according to these terms, the upcoming recurring payment will constitute the final payment due for services rendered. All services are billed in arrears.

2.    Services are provided on a month-to-month basis and clients may cancel their service at any time.  At the time of cancellation, the client is eligible for a refund of their most recent monthly charge collected within the last 30-days.  

3.    In the credit repair industry, no company can predict a certain outcome when working on a client’s report. Because of this, we will do our best to assist you with removing inaccurate, incorrect and unverifiable information from your credit report. If for any you are not satisfied with our service, we will refund you the last month of service.

4.    You may cancel your service at any time.  Upon cancellation, services will be stopped, and you will be liable for deletions removed within the last billing period, prior to cancellation.

Federal and State law requires that you may cancel, without any penalty or obligation, at any time before midnight of the 3rd business
day which begins after the date the contract is signed by you. Credit Communications Group, LLC will give full refund of any monies paid within 10 days of receipt of this written cancellation notice.

This is a 12 month service contract.

Send written notice to Credit Communications Group, LLC. , MAILING ADDRESS at 820 S. Main Street Suite 204, St. Charles, MO 63301, or email to [email protected]


Your electronic signature is a limited power of attorney and is used only to help you with the repair and restoration of your credit.  This does not give us full power of attorney over your affairs only for the use with credit concerns.

I give and appoint Credit Communications Group, LLC, its officers, employees and agents, mailing address  820 S. Main Street Suite 204, St. Charles, MO 63301, phone 314-256-9959 as my assistant for my behalf, as set forth in the following matters only. Signing of correspondence address to the credit bureaus, signing of correspondence addressed to creditors, obtaining credit information over the telephone, fax, computer/internet, through written correspondence from credit bureaus, creditors or collection agencies. If mediation of a debt is necessary I give Credit Communications Group, LLC, its officers, employees and agents the right to discuss information to help resolve a debt. I further authorize Credit Communications Group, LLC, its agents, servants and employees bearing this release or copy the thereof within 12 months of this date to obtain any information in my credit report that may involve medical records and/or credit records. I hereby direct said record holder to release such information upon the request of the bearer of the authorization to release information and durable power of attorney for limited purposes. I hereby release the bearer of this authorization as well as the recipient, including but not limited to, the custodian of such records, repository of the court records, credit bureau, (Experian, Equifax, and Trans Union) consumer reporting agency, retail business establishment, lending institution, student loans agencies (public and/or private), including whatever kind, which may at ant time result to me, my heirs, family or associates, because of compliance with this authorization to release information, or any attempt to comply with it. Should there be any questions as to the validity of this release, you may contact me. I have the right to revoke or terminate this power at any time. This power shall terminate 12 months from the date of execution set forth below. All questions pertaining to validity, interpretation and administration of the power shall be determined in accordance with the laws of Oklahoma. This power is valid throughout the United States in all information set forth in the paragraph above by my electronic signature.

Note to consumer: you may cancel this electronic signature/power of attorney at any time by submitting a letter via email or U.S. mail stating you no longer authorize electronic signature/ power of attorney to our office. We will no longer be able to represent you at that time and this authorization becomes null and void. Account is closed.

Consumer Credit File Rights Under State and Federal Law

The Federal Trade Commission and State Laws Require us to Keep This Document with Your File.

You have a right to dispute inaccurate information in your credit report by contacting the credit bureau directly. However, neither you nor any "credit repair" company or credit repair organization has the right to have accurate, current, and verifiable information removed from your credit report. The credit bureau must remove accurate, negative information from your report only if it is over 7 years old. Bankruptcy information can be reported for up to 10 years. You have a right to obtain a copy of your credit report from a credit bureau. You may be charged a reasonable fee. There is no fee, however, if you have been turned down for credit, employment, insurance, or a rental dwelling because of information in your credit report within the preceding 60 days. The credit bureau must provide someone to help you interpret the information in your credit file. You are entitled to receive a free copy of your credit report if you are unemployed and intend to apply for employment in the next 60 days, if you are a recipient of public welfare assistance, or if you have reason to believe that there is inaccurate information in your credit report due to fraud. You have a right to sue a credit score improvement organization that violates the credit score improvement Organization Act. This law prohibits deceptive practices by credit score improvement organizations.   You have the right to cancel your contract with any credit repair organization for any reason within 3 business days from the date you signed it. Credit bureaus are required to follow reasonable procedures to ensure that the information they report is accurate. However, mistakes may occur. You may, on your own, notify a credit bureau in writing that you dispute the accuracy of information in your credit file.  The credit bureau must then reinvestigate and modify or remove inaccurate or incomplete information.

The credit bureau may not charge any fee for this service. Any pertinent information and copies of all documents you have concerning an error should be given to the credit bureau. If the credit bureau's reinvestigation does not resolve the dispute to your satisfaction, you may send a brief statement to the credit bureau, to be kept in your file, explaining why you think the record is inaccurate.

The credit bureau must include a summary of your statement about disputed information with any report it issues about you. The Federal Trade Commission regulates credit bureaus and credit score improvement organizations. For more information contact:
The Public Reference Branch
Federal Trade Commission
Washington, D.C. 20580


I fully authorize Credit Communications Group, LLC to charge my credit card or debit my bank account for the agreed amount indicated on page 1 of this agreement.  Furthermore I agree to contact Credit Communications Group, LLC at 314-256-9959 if I believe any mistake has been made in regards to the amount charged before contacting any other provider.  We seldom experience errors but if we do please contact us to remedy it immediately.  We want to make sure you are fully satisfied in every way.

Before processing can begin we need the following items to be faxed or emailed to us:

1.    This sign up form initialed and signed in all applicable locations.
2.    A copy of your Driver’s License (sized up to 200%) and spouse’s if applicable.
3.    A copy of your Social Security card (sized up to 200%) and your spouse’s if applicable.
4.    A copy of a utility bill or bank statement with your name and correct address and your spouse’s if applicable.